Refund and Cancellation Policy

Elko Hockey Association

Refunds and cancellations are at the discretion of Elko Hockey Association. Each request is considered on its own facts.

What this policy covers

• Registration and program fees
• Event and season tickets
• Uniforms, apparel, merchandise and other orders
• Live streaming access
• Sponsorship payments
• Fundraising contributions
• Volunteer commitment buy-outs

How to request a refund or cancellation

Contact Elko Hockey Association in writing and include:

• the participant or purchaser name
• the program, event or order concerned
• the approximate date and amount of the payment
• the reason for the request

Elko Hockey Association will review the request and respond to you directly.

If a refund is approved

Refunds are returned to the card or account used to make the original payment, and cannot be redirected to a different card or account. Once issued, funds can take several business days to appear, depending on your bank.

Where a payment was being made in instalments, Elko Hockey Association will confirm how any remaining scheduled payments are handled.

Questions about a charge

If a charge looks wrong or you do not recognise it, contact Elko Hockey Association first. Most questions are resolved quickly and directly. Raising a dispute with your bank before speaking to Elko Hockey Association generally takes longer to resolve, because the payment is held while the bank investigates.

Changes to this policy

Elko Hockey Association may update this policy. The version published at the time of your purchase is the one that applies to it.